Refund and Exchange Policy

Dear Customer,

We are continually improving our Customer Support with the suggestions you send us. Check out the main guidelines of our Customer Service Policy below:

Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will review the situation and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as when you received it, including the original packaging.

Cancellation Policy:
If you wish to cancel or change something about your order, please contact us within 24 hours of placing your order: support@pettroops.com .

We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure the fastest possible delivery. However, once processed in our warehouse, we are unable to make changes.

Refund Policy:
If the product you received is damaged, different from what you ordered, or has a delivery issue, let us know! Please send an email to support@pettroops.com or contact us via Fanpage or Instagram. We will review each case individually and let you know whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of time.

IF You notice a late or missing refund (if applicable):

If you haven't received a refund yet, check your bank account again and contact your credit card company. It may take some time for your refund to be officially posted. If you've followed these steps and haven't received your refund, please contact us at your@email.here.
Customer Support:
Our customer service channel is:
• Email: suporte@pettroops.com
• A customer service representative will respond to your inquiry within 48 hours.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect the personal information you give us during the buying and selling process, such as your name, address and email address. When you browse our store, we automatically receive your computer’s IP address in order to obtain information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If you change your mind after you opt-in, you may withdraw your consent for us to contact you, collect, or use your information, at any time, by contacting us at suporte@pettroops.com

SECTION 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. We encourage you to read the privacy policies of these providers to understand how they treat your personal information.

When you proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider is located.

Once you leave our site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links: www.pettroops.com
When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with a AES-256 encryption.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.