Shipping Policy:

What is the delivery time?

We offer free shipping worldwide!

Average transit times:

• United States: 7 to 15 days

We are committed to providing the best possible shipping experience and are constantly looking for ways to speed up deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and unforeseen events, which may result in shipping delays. While most packages arrive within the estimated timeframe, occasional delays and issues faced by our carriers can occur.

Even without guaranteeing exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused. Your satisfaction is our priority.

I just placed an order, when will it be shipped?

Please allow 24 to 48 hours for your order to be processed and shipped.

Will I receive a tracking number?

We provide tracking for every order. The tracking number will be available as soon as the product is dispatched. You will receive a confirmation email 24 to 48 hours after placing your order. Track your order status on our website www.pettroops.com or for more detailed tracking information, contact suporte@pettroops.com.

Can I cancel my order or edit my delivery address?

Yes, it is possible, but there is a small window of 6 hours to cancel or adjust an order before it is dispatched. To request cancellation, please email suporte@pettrops.com, including all order information such as order number, full name, and email. Outside of these conditions, we will not be able to accommodate your request.

For any other questions, please contact us via email or contact form.